Regulations and privacy policy of Kosmiko Studio online store

  • 1 General provisions
  1. These Regulations, hereinafter referred to as “Rules”, sets out the principles for the use of the online store located at URL, hereinafter referred to as “Store” or “Kosmiko Studio”.
  2. The store is run by Kosmiko Studio Marta Adamczak based in Plewiska, 62-064, 135 Fabianowska Street, registered in the Central Register of Business Activity, with Tax Identification Number 7773063153, Business Identification Number 3877343860 “Administrator”.
  3. Shop address and contact details: web address – e-mail –, telephone 698894448, mailing address – 135 Fabianowska Street, Plewiska 62-064.
  4. Beginning to use the Kosmiko Studio online store is tantamount to accepting these Regulations.
  5. Customers can use the Kosmiko Studio online store after registration and creating an account, where data and information about the customer is collected in accordance with paragraph 3 of the Terms and Conditions, or after providing the necessary personal data and address information to enable the implementation of the order without registration and after the expression of consents required by Kosmiko Studio.


  • 2 Definitions

The terms used in the Regulations mean respectively:

  1. Kosmiko Studio – a sole proprietorship KOSMIKO STUDIO MARTA ADAMCZAK based in Plewiska (62-064), Fabianowska Street 135, NIP 7773063153, REGON 387734386.
  2. Client – subject using the Kosmiko Studio online store.
  3. Consumer – a customer who is a natural person and who makes purchases at the Kosmiko Studio online store in the extent not directly related to his/her business or professional activities, according to Article 221 of the Act of 23 April 1964 Civil Code (consolidated text Journal of Laws 2014.121 as amended).
  4. Regulations – these Regulations of the Kosmiko Studio online store


  • 3 Registration in the Shop
  1. The customer registers at the Kosmiko Studio online store and creates his/her individual account by filling out a registration form, where he/she is required to provide an ID and password, as well as an e-mail address and other necessary data and fill out the required fields. The customer should keep the ID and password in secret.
  2. Registration and use of the account are free of charge.
  3. The customer can at any time delete your account at the online Kosmiko Studio Store by sending an e-mail message requesting deletion of the account to the address given on the website of the Store.
  4. If the data provided during registration are changed, the customer is obliged to update the data before making another purchase at the Kosmiko Studio online store.


  • 4 Product information
  1. All products offered in the Kosmiko Studio online store are used furniture and accessories, subjected to renovation. The products are delivered in defect-free condition. Please note, however, that due to the renovation process and the fact that we sell products “with soul” they differ, sometimes significantly, from new products. More detailed descriptions of individual products can be found on the website.
  2. Prices are given in Polish zloty and include tax where required by law.
  3. Prices do not include shipping costs. These costs depend on the method of delivery, distance, size and type of order. Delivery costs are determined when choosing a method of delivery specified by the Customer. When selling abroad, the Customer shall bear any additional costs and public charges associated with the sale, such as in particular customs duties, etc.
  4. The information about the products placed on the Kosmiko Studio website does not constitute an offer, it is only an invitation to conclude a contract. Kosmiko Studio has the right to withdraw products, make changes in their prices and available methods and costs of delivery and payment.


  • 5 Selling products
  1. The customer places an order using the tools available on the Kosmiko Studio webstore.
  2. Placing an order by the customer means making an offer to Kosmiko Studio to conclude a contract of sale (purchase) of the ordered product under the conditions specified in the product description on the Kosmiko Studio online store website.
  3. The customer placing an order and Kosmiko Studio are bound by the price of the product and delivery costs (unless delivery costs are agreed individually) given on the Kosmiko Studio online Kosmiko Store website at the time of order. Prices of products not available at the time of ordering and their delivery costs are subject to change. For some products delivery costs are determined individually and will be given in the confirmation of the order.
  4. In the case of payment by bank transfer, credit card or electronic payment, the customer is required to pay the price of the ordered product and delivery costs no later than 7 days from the date of purchase, and if the payment is not made within that period, the order will be canceled.
  5. After placing an order to the customer’s email address provided during registration or when placing an order without registration will be sent confirmation of receipt by Kosmiko Studio of the order placed by the customer. If the order can be realized, an electronic message will be sent to the customer’s electronic mail address confirming that the order has been accepted for realization. Confirmation of order acceptance is a statement of Kosmiko Studio accepting the Customer’s offer.
  6. Orders placed on weekdays after 17:00, on Saturdays, Sundays and public holidays will be processed the next working day.
  7. Ordered products are delivered to the address specified by the Customer by post or courier, unless the Customer has chosen the option of personal collection. If the customer provides an incorrect or inaccurate delivery address, Kosmiko Studio is not responsible for failure or delay in delivery of ordered products.
  8. The order is prepared for shipment or personal pick-up immediately after the price and other costs of the order are credited to Kosmiko Studio’s account. If the customer has chosen the option of personal collection, he will be informed by email about the readiness of the product for collection.
  9. The customer should check the condition of the package and its content in the presence of a courier/ letter carrier and in case of any irregularities draw up a damage protocol. The customer should immediately inform Kosmiko Studio about any irregularities in delivery by e-mail or phone.
  10. Kosmiko Studio will endeavor to make the lead time as short as possible. The order processing time consists of the time needed to complete the shipment and the time of delivery. The delivery times given on the Kosmiko Studio online store website are only approximate. We would like to point out that due to the nature of the products sold at the Kosmiko Studio online store, the delivery time may be longer than in online stores with new products.
  11. The product is accompanied by a receipt, bill or invoice, depending on the requirements of the law.
  12. If Kosmiko Studio can not fulfill the order due to lack of product, it informs the customer at the e-mail address provided that the order is cancelled, which is a rejection of the customer’s offer. The above information will be sent to the customer within 7 days of placing an order by the customer.
  13. If part of the order is canceled in accordance with the previous paragraph, the customer can keep the order or cancel the order in the part that can be realized by sending information to the e-mail address in this regard within 2 working days of receiving notification of partial cancellation of the order.
  14. If the order is cancelled according to the previous points, Kosmiko Studio will return to the customer all payments made by him in accordance with the provisions of §7 point 10.


  • 6 Forms of payment
    1. The following forms of payment are available in the Kosmiko Studio online store:
    a. By bank transfer – after placing an order, the customer receives a confirmation of order acceptance, which indicates the bank account number to which payment should be made. Once the payment has been credited to the Kosmiko Studio’s bank account, the order is processed.
    b. By Internet transfer through payment gateway)
    c. By credit card – Available payment methods: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro. The entity providing online payment service for card payments is Blue Media S.A.
    d. By Blik  via gateway
    2. In the case of choosing by the Customer a method of payment by bank transfer, electronic payment or payment card – order processing time is calculated from the date of crediting the Seller’s bank account.
    3. Kosmiko Studio stipulates that with regard to some products or transport options, the choice of payment method may be limited.
    4. It is not possible to make partial payments in different forms of payment.


  • 7 Order cancellation and withdrawal from the contract
  1. Until the time the order is prepared for shipment, the customer can cancel the order or make modifications – by cancelling or modifying the order on the Kosmiko Studio online store’s website. In case of cancellation of the order Kosmiko Studio will return to the customer the payments made by the customer in accordance with the principles specified in §7 point 10. 2.
  2. A consumer who has entered into an agreement at the Kosmiko Studio online store can withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified below.
  3. Period for withdrawal from the contract begins from the receipt of the product by the Consumer or a third party designated by him other than the carrier, that is, after delivery of the product.
  4. For the withdrawal to be effective, the Consumer should submit a statement of withdrawal to Kosmiko Studio within the aforementioned 14-day period. For this purpose, he can use the form at the end of these Regulations. To meet the deadline it is sufficient to send the statement before its expiry.
  5. In cases specified in the applicable legislation, the Consumer is not entitled to withdraw from the contract. This occurs in particular with respect to contracts in which the subject of the provision are things that after delivery, by their nature, are inseparable from other things.
  6. In the case of withdrawal from the contract, the Consumer is obliged to send back the product to the address of Kosmiko Studio immediately, but no later than 14 days from the date of withdrawal from the contract, unless Kosmiko Studio offered to receive the thing itself. The product sent back to Kosmiko Studio should be undamaged, without signs of use or alteration. When sending back the product, it should be properly protected for transport. 7.
  7. The consumer bears the direct costs of returning the product, including the cost of returning the product.
  8. The consumer shall be liable for any diminution in the value of the product resulting from the use of the product beyond that which is necessary to establish the nature, characteristics and functioning of the product. Thus, it is not allowed to use the product free of charge during the withdrawal period.
  9. Kosmiko Studio a does not receive packages sent to it COD and is not responsible for the costs associated with such shipments.
  10. In the event of withdrawal from the contract Kosmiko Studio immediately upon receipt of the returned product returns to the Consumer the payments made by him. The payment shall be returned using the same method of payment used by the Customer, unless otherwise agreed with Kosmiko Studio.  If the Customer has made payment for the order from a bank account or payment card that does not belong to him, the refund will be made directly to the holder of that bank account or payment card.


  • 8 Warranty and guarantee
  1. The colors and finishes of the products presented on the pages of the Kosmiko Studio online store may vary slightly from the actual appearance. The reason for this may be the settings of monitor parameters or the use of different photographic techniques. Such differences are not considered as physical defects. 2.
  2. Kosmiko Studio does not guarantee the products sold. The liability of Kosmiko Studio under warranty towards non-consumers is excluded.
  3. The liability of Kosmiko Studio towards non-consumers is excluded.
  4. In order to exercise the warranty rights, the customer should deliver the product together with proof of purchase and a description of the complaint to Kosmiko Studio.
  5. Kosmiko Studio investigates the complaint within 14 days and informs the customer on the e-mail address provided by the customer about the further procedure.


  • 9 Information on out-of-court ways to handle complaints and claims
  1. Kosmiko Studio will endeavor to resolve disputes with customers amicably without third parties. At the same time, the Company informs that there are methods of out-of-court settlement of consumer disputes. For example, a Consumer can turn to:
    a) a permanent amicable consumer court at the Trade Inspection to resolve the dispute,
    b) a regional inspector of the Trade Inspection to initiate mediation proceedings,
    c) a district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Polish Consumer Association) for free assistance in resolving the dispute. More detailed information on out-of-court complaint handling and claim investigation can be obtained from the websites of the Trade Inspection, consumer advocates and OCCP.
  2. Kosmiko Studio also informs that in the field of goods and services purchased online Consumers can use the platform of the Internet dispute resolution system located at
  3. The above provisions on out-of-court dispute resolution are for information purposes only and do not constitute an obligation on the part of Kosmiko Studio to participate in any of the above-mentioned procedures, in particular they cannot be read as an arbitration clause.


  • 10 Personal information
  1. Kosmiko Studio collects personal data in relation to the operation of the online store, in particular in relation to the conclusion of sales agreements. These data are protected in accordance with applicable law. 2.
  2. Providing personal data is voluntary, however, not giving consent to the processing of personal data by the customer may prevent the submission of orders.
  3. The administrator of personal data is Kosmiko Studio (data as in §2 point.1 Definitions).
  4. Kosmiko Studio processes personal data in order to handle customer account in the Kosmiko Studio online store, for accounting purposes, to contact the customer, for activities related to the conclusion and execution of sales agreements, as well as for marketing purposes.
  5. In order to perform a contract with us we process such data as name, surname, address of residence and delivery, NIP, e-mail address, telephone number. We also collect information such as IP address, Cookies, browser information. We collect data on the basis of Customer consent, by automated means or from publicly available sources.
  6. Personal data needed to perform the contract will be processed until the execution of the contract, after which time it may be processed for the period of limitation or expiration of any possible claims. Any data processed for accounting purposes and for tax reasons will be processed for 5 years counted from the end of the calendar year in which the tax obligation arose. The data collected for marketing purposes will be processed until the date of withdrawal of consent for their processing. 7.
  7. Kosmiko Studio may transfer customer’s personal data to entities entitled to receive them in accordance with applicable law, such as the competent judicial authorities. In addition, Kosmiko Studio may provide personal data of the customer to third parties for the purpose of executing agreements concluded with the customer, e.g. electronic payment operators, IT service providers, entities providing products to the customer, manufacturers or service technicians in connection with the implementation of warranties and guarantees, accountants.
  8. Under the rules set out in generally applicable law, the Customer has the right to access their data, to correct them, and to remove or restrict processing, the right to withdraw consent to processing and the right to data portability. The Customer also has the right to lodge a complaint to the supervisory authority – the President of the Office for Personal Data Protection.


  • 11 Cookies
  1. In order to facilitate the use of the Online Store and for statistical purposes Kosmiko Studio uses cookies, which are small files, usually text files that our service installs on the device (eg computer, phone) of the customer.
  2. The customer can manage the cookies by changing the settings of their browser. If the customer does not block these files, you agree to their use and storage in the memory of the device.
  3. The customer can at any time block the use of cookies by changing the settings of your browser, but this may cause difficulties in using the Kosmiko Studio online store.
  4. The Kosmiko Studio online store uses cookies to:
    a) remembering your login;
    b) storing the contents of your shopping cart;
    c) memorize your display preferences;
    d) create statistics and viewing reports for the functioning of

If you do not agree to place cookies on your device, you can block their placement by configuring your web browser. Information on how to do this can be found in the help files of your web browser. Unfortunately, if you block cookies from we cannot guarantee its correct operation.

If you agree to place cookies on your device, but after visiting you would like to delete them, you can do so without risk and information on how to do this can be found in the help files of your web browser.

  1. Google Analytics uses “cookie” technology, which are text files placed on your device, to enable analysis by traffic sources and the way visitors use it.
  2. Cookies are not combined with personal data of the customer and are not used to determine the identity of the customer.


  • 12 Final provisions
  1. Kosmiko Studio reserves the right to make changes and additions to the Regulations, especially for important reasons. The changes and additions to the Regulations enter into force 7 days after they are published on Kosmiko Studio online store’s website. Orders placed before the changes and amendments come into force are processed according to the previous version of the Regulations.
  2. Kosmiko Studio reserves the right to temporarily suspend the use of Kosmiko Studio online Kosmiko Shop, especially in case of failure, the need for repair, maintenance, modernization, etc.
  3. In matters not regulated by the Rules, in particular sales contracts between the customer and Kosmiko Studio, the provisions of Polish law apply, excluding conflict of law rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
  4. Any disputes arising from or in connection with the agreements concluded by the customers and Kosmiko Studio within the Kosmiko Studio online Kosmiko Store and with the use of the Store will be settled by the Polish common court of law. In case of disputes between Kosmiko Studio and a non-consumer customer, the competent court is the court of Kosmiko Studio’s headquarters.




Model – Withdrawal from the agreement


I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*) the contract of delivery of the following items(*) the contract of workmanship of the following items(*)/provision of the following service(*)

Date of conclusion(*)/receipt(*)

First and last name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)



(*) Delete where not applicable.